Returns & Exchanges

Due to the perishable nature of our Swedish confectionery, we prioritize food safety and cannot accept returns on opened or consumed items. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery for a replacement or refund.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your candy shipment.

2

Submit Documentation

Provide clear photographs of the damaged packaging or incorrect items to help us verify the claim with our warehouse team.

3

Receive Authorization

Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number or confirm your eligibility for a direct refund.

4

Processing Refund

Approved refunds will be processed back to your original payment method within 5-7 business days, excluding original shipping costs.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing